Refund Policy

Refund Policy - ScriptSun.com Freelancer Services

Welcome to the ScriptSun.com Freelancer Services Refund Policy page. This policy outlines the guidelines and procedures related to refunds for clients, freelancers, and authors participating in collaborative efforts to improve and customize scripts. We recommend carefully reviewing this policy to understand the terms and conditions that govern refund requests.

For Clients:

1. Script Customization Services Refund:

Refunds for script customization services are determined by the agreement between the client and the freelancer. Any cancellations or refund requests should be discussed and negotiated directly between the parties involved. ScriptSun.com does not interfere in these contractual agreements.

2. No Refunds for Completed Work:

Once the freelancer completes the agreed-upon customization work and delivers the customized script to the client, refunds will not be issued. This policy ensures that freelancers are fairly compensated for their expertise and effort.

For Freelancers:

1. Freelancer Fees and Refunds:

Freelancers may be required to pay a fee to access our Freelancer Services platform. Please note that this fee is non-refundable, regardless of project outcomes, client satisfaction, or cancellation.

2. Refund Policies and Client Agreements:

Freelancers are responsible for setting and communicating their own refund policies within the project agreement with clients. It is crucial to establish clear expectations regarding refunds before commencing customization work.

For Authors:

1. Script Sales and Refunds:

Authors selling scripts on ScriptSun.com earn a commission on each sale. In the event that a client requests a refund for a customized script, the author's commission for that sale may be adjusted to accommodate the refund.

No Refunds for Original Script Sales:

Original script sales are not eligible for refunds. If a script is customized by a freelancer and subsequently refunded, the author's commission for that sale may be subject to adjustment.

General Refund Guidelines:

1. Open Communication:?

Transparent communication is essential. Clients, freelancers, and authors are encouraged to maintain open lines of communication to address any concerns or issues that arise during the customization process.

2. Escalation Process:

If disputes cannot be resolved amicably between the involved parties, ScriptSun.com may intervene as a mediator to facilitate a fair resolution. Our decision will be based on the information provided by both sides.

3. Contacting Support:

If you believe that a refund is warranted, please contact our support team. Provide comprehensive information about the situation, including project specifics, communication history, and relevant evidence..

4. Refund Processing:

Upon approval of a refund request, we will initiate the refund process within a reasonable timeframe. Please be aware that the refund amount may be subject to processing fees or adjustments.

Please be advised that this Refund Policy is subject to updates without prior notice. We recommend checking this page periodically to stay informed about any changes. If you have questions or need further clarification about our refund policy, do not hesitate to reach out to our dedicated support team.

Thank you for choosing ScriptSun.com Freelancer Services.
Sincerely,

The ScriptSun.com Team